Subject: Re: Transaction Failed, order not placed - Ticket ID 1629428
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Nov 2020 15:48:06 -0700 (MST)

Hi Imran, 

Customer is confirming that they are not sure why the amount is showing different but they did not visit the store. I have shared with the customer receipt again and have asked her to share the transaction id and authentication code for this. 

Please advise if there is any other information required or we would be able to investigate further with those details. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, November 12, 2020 2:38:39 PM 
Subject: RE: Transaction Failed, order not placed - Ticket ID 1629428 

Hi Apoorv, 

As per the debit attachment, seems it is a store purchase from Sharjah of 130 AED. 

And as per the customer order summary order is of AED 137. 

Please check with customer may be she is considering store purchase debit as online. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, November 12, 2020 4:14 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Transaction Failed, order not placed - Ticket ID 1629428 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. Thank you fo ryour help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 1:09:49 PM 
Subject: Transaction Failed, order not placed - Ticket ID 1629428 

Dear team, 

The customer is complaining that his account has been debited, but we are unable to see any orders. 

Amount - AED 130.00 

Customer [ mailto:[email-masked] | [email-masked] ] 

Mobile number-0523238024 

Transaction number-567525 

Kindly assit. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com