Subject: Re: Late return // 6230647992
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Olm Riyadh <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 15:36:06 -0700 (MST)

Hi Imran, 

Please advise if any update on the below case. 

Thank youf or your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Olm Riyadh" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, November 12, 2020 2:58:50 PM 
Subject: RE: Late return // 6230647992 

Hi [ mailto:[email-masked] | 
@Olm Riyadh ] , 

Please check and confirm below order, if it is delivered to warehouse or not. 

Order ID: 6230647992 

Tracking ID: RP10091000981 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, November 12, 2020 5:21 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Late return // 6230647992 

External email sender, please take precaution. 

Hi Team, 

With reference to order number 6230647992 and AWB RP10091000981. Return items has been collected from the customer on Oct 11, 2020 and till now it has not been delivered to our warehouse. 

Kindly assist in getting returned items delivered back to warehouse as customer is chasing us for the refund since Oct 28, 2020. No response from LMG either after multiple escalations. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 3, 2020 8:52:34 AM 
Subject: Late return // 6230647992 

Hi Team, 

Ticket- 1585975 

Problem Statement: Late return 

Order Date : Oct 6, 2020 

Order ID: 6230647992 

Tracking ID: RP10091000981 

Assistance Required: Need urgent return 

Issue Description: Customer reported that he returned the item to the courier team on 11 Oct, 2020. 

Also, as per the tracking the item still not returned to warehouse. 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards, 

Shivani 

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