Subject: Re: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: salshwaya <[email-masked]>, Vishwajeet Singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, FarEye Support <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 14 Nov 2020 15:02:37 -0700 (MST)

Hi Imran, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "salshwaya" <[email-masked]> 
Cc: "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "FarEye Support" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Thursday, November 12, 2020 4:37:34 PM 
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

Hi [ mailto:[email-masked] | 
@[email-masked] ] , 

Please help to close this. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, November 10, 2020 2:40 PM 
To: FarEye Support <[email-masked]>; [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 
Importance: High 

[ mailto:[email-masked] | @[email-masked] ] for your help please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 8:37 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

External email sender, please take precaution. 

Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status " Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016202992260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gcp1ba65DaMSRleVQFc2W9vbl%2B%2FPO2iIQ8s4qqOsicg%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016202992260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DMpHQ2k9njSqb9hEXuI2srZkj4vskO7HkszYtK%2BUccY%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Tamkin Raza , Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203002254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rPol8In%2FA2eaOuGSzoCacaUZacIpqli1hmccNZ4hRx8%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 

Call: +91 7065956595 

		

	

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On Mon, 9 Nov at 5:17 PM , Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Pls change the status & confirm once done 

Regards, 

VJ 

Supply Chain || Landmark Group 

Landmark Tower, 18 th Floor , Dubai Marina 

UAE M +971-585429874 

UAE P +971-45174259 

KSA M +966-596014307 

BQ_BEGIN

From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 2:16 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

External email sender, please take precaution. 

Dear Vishwajeet, 

Please provide feedback over the previous mail. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203032236%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YqaO%2B59HrHo7QU7CK9pl8O0RHNqoCQbCAGafXl3Nzuk%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203032236%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q0WT%2BcGPtGoqVlrOp86NbdPUJLycONAk%2FTXeLjgCYUQ%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks, 

Namita Arora, Technical Engineer | FarEye 

Contact :- +91 7065956595 

	

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BQ_BEGIN

On Sun, 8 Nov at 11:55 AM , FarEye Support < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Jessie, 

​ Greetings! 

After the confirmation from @vishwajeet we will proceed further to make the required changes. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203072215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=C6VFIiBq%2Fi7qYuVW%2BhDecKnIP2e3UaOGxnbC%2B54S0ak%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203072215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RkXsyciBwPQN0YKvibGaw1dbi%2FNGKXVTk8wGDO53WYs%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Aseem Mathews 

Technical Engineer | FarEye 

Call: +91 70-6595-6595 || [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203082208%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gSQV%2BfizRdmHja54v9YEvzwdMpQim4C%2Bgf5j%2F1%2BTcg0%3D&reserved=0 | www.getfareye.com ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Sun, 8 Nov at 11:39 AM , Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Please initiate RTO. 

13/10/2020 12:50 

[ mailto:[email-masked] | @Vishwajeet
 Singh ] for your approval please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 7, 2020 2:02 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following. 

Regards 
Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 23, 2020 3:24:04 PM 
Subject: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

Hi Team, 

Problem statement - As per the tracking status it is Return to origin however order status is still not updated as not delivered 

Case id - 1562042 

Order Number: 6227309211 

Order Created: 9/25/2020 

AWB - CRDSAL0073002420 

Assistance: Mark the order as not delivered and process the refund for the same. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203082208%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rr9nsbbH%2BKdce57%2FqFhoTuwogsMDgxUKes7KJ3ZRnFM%3D&reserved=0 | 
www.landmarkgroup.com ] 

BQ_END

172679:211857 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cefb20a0c95ba4319547508d8856504e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637406016203092202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wedtFJPtFuDWryoO2tjoPc5iwwcGyniU%2FATdkD2Er0g%3D&reserved=0 | 
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172679:211857 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com