Subject: Re: Late Shipping (C&C) / 9610532162
From: Apoorv Joshi <[email-masked]>
To: deepak damodaran <[email-masked]>
Cc: Manjit Gurung <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 14 Nov 2020 14:57:10 -0700 (MST)

Hi Deepak, 

Please update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Manjit Gurung" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Thursday, November 12, 2020 5:00:06 PM 
Subject: RE: Late Shipping (C&C) / 9610532162 

Hi Imran, 

We dispatched below order on 28 th Oct form our warehouse. 

[ mailto:[email-masked] | @Deepak Damodaran ] : Pls check & update the same. 

Thanks & Regards, 

Manjit Gurung 

Supervisor – Jebel Ali Warehouse 

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE. 
Mob:+971 553322054 [ tel:+971 | Tel:+971 ] 4 8093526 
Email: [ mailto:[email-masked] | [email-masked] ] 
Shop online at: [ http://www.shoemartstores.com/ | www.shoemartstores.com ] 

[ https://goo.gl/maps/ZfPrbSP3SvwU4JXKA | https://goo.gl/maps/ZfPrbSP3SvwU4JXKA ] 

From: Mohd Imran 
Sent: Thursday, November 12, 2020 3:17 PM 
To: Manjit Gurung <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: RE: Late Shipping (C&C) / 9610532162 

Hi [ mailto:[email-masked] | 
@Manjit Gurung ] , 

Please check and confirm if subjected order has been dispatched or not. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 8:02 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping (C&C) / 9610532162 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. No response on the following child ticket 1656652. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 5:20:23 AM 
Subject: Late Shipping (C&C) / 9610532162 

Hi Team, 

The customer has placed his order on Oct 27, 2020 but still the order has not shipped, so we have escalated to the warehouse but still did not received any response from their side. 

So we request you please do the needful and help us to resolve this case as soon as possible. 

​Order Date: Oct 27, 2020 

Order ID: 9610532162 

Tracking ID: 961053216299990001 

Store ID: Shoexpress17105 

Ticket number - 1652878 

Child Ticket number - 1656652 

We are looking forward to your reply. 

Regards 

Rehan 

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