Subject: Re: Refund Complaint // 9777190297 // 1460918
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Nov 2020 14:11:12 -0700 (MST)

Hi Jessie, 

Please find below the details requested: 

Shoemart 
162095998 - - Roller Skates with Hook and Loop Closure 
162095987 - - Roller Skates with Hook and Loop Closure 
162095995 - - Roller Skates with Hook and Loop Closure 
162095988 - - Roller Skates with Hook and Loop Closure 

Lifestyle: 
161963294 - - Textured Metallic Pitcher with Handle 
159312335 - - Flower Design Dessert Forks - Set of 6 
161769095 - - Embossed Lotus Shaped Plate - 35x35x6 cms 

Total of the above mentioned items is AED 1232, Order total value is AED 1861. 

Thank you for looking into this. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, November 14, 2020 11:30:01 AM 
Subject: RE: Refund Complaint // 9777190297 // 1460918 

[ mailto:[email-masked] | @Apoorv Joshi ] 

What is the total of the remaining items that are NDR? And which concept do they belong? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, November 14, 2020 4:40 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Refund Complaint // 9777190297 // 1460918 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 2:46:57 AM 
Subject: Re: Refund Complaint // 9777190297 // 1460918 

Hi Team, 

Customer reported receiving the following items in the below case: 

161619823 - - Jug with Wooden Handle, Quantity: 1, Price: AED 74 

161351490 - - Dessert Spoons 6-Piece with Floral Bud Accents, Quantity: 2, Price: AED 126 (63 each) 

161183336 - - Decorative Dual Toned Circular Bowl, Quantity: 1, Price: AED 50 

161963298 - - Glass Jug with Sculpted Handle, Quantity: 1, Price: AED 125 

The remaining items in this order are NDR as confirmed by Aramex and the full amount of the order was collected from the customer and was transferred to Landmark which is also confirmed by Aramex. 

As per the order details on hybris the whole order is getting processed as NDR and the amount will be processed as Non refundable. Current status is Received at warehouse. Also attaching aramex confirmation of returning and collecting the whole amount. 

Please assist in closing this. Customer is chasing for their refund. Thank you for your help! 

Regards, 

Apoorv 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 29, 2020 8:41:11 AM 
Subject: Refund Complaint // 9777190297 // 1460918 

Hi Team, 

Problem Statement: Refund complaing 

Order Date : Apr 11, 2020 

Order ID: 9777190297 

Tracking ID: 45904778872 

Assistance Required: Need further assistance 

Issue Description: Customer placed order for 12 items out of which 1 item was cancelled. Out of the remaining 11 items customer received 5 items. 

As per the status, order has been marked as NDR, however customer paid the full amount to the courier and was promised hat the remaining items would be delivered later, but customer didn't received. Courier team confirmed that the amount received from the customer has been settled with us. 

Items delivered to customer: 

161619823 - - Jug with Wooden Handle, Quantity: 1, Price: AED 74 

161351490 - - Dessert Spoons 6-Piece with Floral Bud Accents, Quantity: 2, Price: AED 126 (63 each) 

161183336 - - Decorative Dual Toned Circular Bowl, Quantity: 1, Price: AED 50 

161963298 - - Glass Jug with Sculpted Handle, Quantity: 1, Price: AED 125 

Child ticket: 1507485 has been created, however no update received yet. 

Kindly look into this issue and do the needful. 

Regards, 

Nitesh 

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