Subject: RE: C&C Delay - 6222572014
From: Manager Tabukpark <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>, Centrepoint Tabukpark <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Anwar Abdullah <[email-masked]>, Manish Kumar <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Mohamed Shamroz Musthary <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Date: Sat, 14 Nov 2020 20:40:33 +0000

Correction: we do have this order and the order has been updated in the system since we received it. Moreover, I called the customer today and tell him to come collect his order.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 14, 2020 10:50 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>; Manager Tabukpark <[email-masked]>; Centrepoint Tabukpark <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Anwar Abdullah <[email-masked]>; Manish Kumar <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Mohamed Shamroz Musthary <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Subject: Re: C&C Delay - 6222572014

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Store has confirmed not receiving this order, order pending since Sep 8, 2020 and customer is chasing for their order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manager Tabukpark" <[email-masked]<mailto:[email-masked]>>
To: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>, "Centrepoint Tabukpark" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shamroz Musthary" <[email-masked]<mailto:[email-masked]>>, "Nusaybah Alzuman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 6:07:33 PM
Subject: RE: C&C Delay - 6222572014

Dear Team,

We did not receive this order.
Thx,

From: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 7:49 AM
To: Manager Tabukpark <[email-masked]<mailto:[email-masked]>>; Centrepoint Tabukpark <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shamroz Musthary <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 6222572014

Dear @Manager Tabukpark<mailto:[email-masked]>,
Can you please confirm if this order has been received in the store physically?

Order Number: 6222572014
Store Code:  21451

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 7:24 AM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 6222572014

External email sender, please take precaution.
Dear Qazi/Anwar,

Order Number: 6222572014
Store Code: Splash - 21451

Kindly assist in checking if the order is already available at the store, the order is placed on Sep 8, 2020 and the status is still showing ready to ship. Customer is chasing for their order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 7:08:25 AM
Subject: Late Shipping(6222572014)

Hi Team,

Parent ticket: 1567005
Child ticket: 1607592

Problem Statement: Late Shipping
Order Date: Sep 8, 2020
Order ID: 6222572014
Tracking ID: 622257201423999991
Store ID: Splash21451
Assistance Required: Need Urgent Shipping

Issue Description: The customer has placed his order on Sep 8, 2020 but still the order has not been shipped. Customer is very irate for the delay in order.

Regards,
Abhishek

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