Subject: RE: Returned wrong item mistakenly /// 9603906779
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Nov 2020 08:43:58 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Any idea what product was returned for CONLOC to identify?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 14, 2020 12:41 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Returned wrong item mistakenly /// 9603906779

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Returned wrong item mistakenly /// 9603906779

Hi Team,

With reference to the order number: 9603906779
AWB: 46038582100

As per the tracking this has been delivered to the warehouse however, customer is claiming that they returned a different brand product mistakenly instead of the item that they had to return for this order. They are requesting us to return the item that sent to us mistakenly.

We raised the same to WH under Child ticket: 1593239 ​but no resolution so far and the ticket has been closed already.

We request you to please advise and assist in closing this case.
​
Thank you for your help!

Regards,
Shivani

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