Subject: RE: Refund Not Processed//Order ID: 6223202679
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ebrahim <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 14 Nov 2020 08:37:42 +0000

Hi Apoorv,

Recreate it as goodwill.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 14, 2020 1:42 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ebrahim <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund Not Processed//Order ID: 6223202679

External email sender, please take precaution.
Hi Team,

Kindly assist in getting the following RMA processed: 1000075428, we have already received the two items. Please find attached for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 11:47:45 AM
Subject: Re: Refund Not Processed//Order ID: 6223202679

Hi Jessie,

PFA and assist in processing the refund for the following RMA 1000075428 as the items have already been submitted at the WH.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 2:36:06 AM
Subject: Refund Not Processed//Order ID: 6223202679

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 11, 2020
Order ID: 6223202679
Tracking ID: 46178778052
RMA: 1000075428

Assistance Required: Need refund for customer.

Issue Description: The customer has confirmed with us that she has returned 2 items only. kindly check and process the RMA asap and update us.

Kindly process the refund asap .

Regards,
Ebrahim Hageb

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