Subject: RE: Refund in Knet's account / 8208945708
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>
Date: Sat, 14 Nov 2020 07:58:48 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Please process the below mention ticket.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 12, 2020 8:21 AM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>
Subject: Re: Refund in Knet's account / 8208945708

External email sender, please take precaution.
Hi Team,

Please assist in closing the following KNET Ticket: 03677000, My Credits has already been blocked and ticket still not closed since Oct 23, 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 12:25:50 PM
Subject: Refund in Knet's account / 8208945708

Hi Team,

The customer has placed his order on Oct 19, 2020 via Knet but some items were partially cancelled so amount has refunded in his Mycredit account but customer inform us that he don't want his refund in his Mycredit so we have raised Jira and they deleted the Mycredit amount then we have created a Hybris Knet ticket to process his refund in his Knet's account but till now the amount has not initiate.

So we request you please do the needful and help us to close this case as soon as possible.

Order number: 8208945708
Hybris Ticket number: 03677000

Ticket number: 1599149

We are looking forward to your reply.

Regards
Rehan

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