Subject: RE: Failed Transaction // Amount deducted - 1463618
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 07:10:38 +0000

Hi @Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>

The below mention case has been updated in Google Tracker on 7th Nov, but still there is no action, please close this on priority.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 14, 2020 5:27 AM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Failed Transaction // Amount deducted - 1463618

External email sender, please take precaution.
Hi Shababe,

Please assist in closing the below case. Already updated in KW Finance tracker on Nov 7, 2020 however, no update on it yet. Transaction ID: 025155015552. AMount to refund: KWD 16.32.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 September, 2020 20:55:02
Subject: Failed Transaction // Amount deducted

Hi Team,

Ticket: 1463618

Email: [email-masked]<mailto:[email-masked]>

Problem Statement:  Failed Transaction  (No order Placed)

Order Date: Sep 7, 2020

Assistance Required: Need urgent Refund

Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. We can not see any order on 7 Sep, 2020.
​
Also, the amount have been deducted as per the customer and did not receive it back till now.

Transaction ID: 025155015552
Amount: KWD 16.320

Please check and advice.

Thank you for your help

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com