Subject: Re: RE: Order Status Updation - 6235573088
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Nov 2020 06:02:33 +0000

Dear Jessie,     Greeting from FarEye!  We have received your concern regarding the order status updation. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f8a7ccb781532820a4fee4c8813187db37865135ac3751ef74599bee30df55b0 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Garima Mathur, Technical Engineer  FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Sat, 14 Nov at 11:28 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Can we please initiate RTO? 

 

 10/11/2020        13:49 

 

  

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Apoorv Joshi <[email-masked]>  
Sent: Saturday, November 14, 2020 7:33 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Order Status Updation - 6235573088 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Please assist in marking the following order as NDR: 6235573088. 

 

   

 
 As per the following AWB: CRDSAL0085885220, order is already RTO after a single attempt. Order status is still showing In Transit. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 
 
From:
"Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "RMeshref" <[email-masked]>, "ashadi" <[email-masked]>,
 "AMSHWEKAN" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, November 6, 2020 2:42:05 PM 
Subject: Order Delay - 6235573088

 

   

 
 
 Hi Team, 

 

 
 
 AWB: CRDSAL0085885220 

 

 
 
 Kindly contact customer on +966582685277 between 8am-6pm and arrange the delivery with them on priority. There is only one delivery attempt in this order and the
 tracking is showing the order is already under return process.  
 
@Jessie: Kindly note customer has only been contacted once as per tracking and they are returning the order after a single attempt.  

 

 
 
 Please make sure delivery is arranged with the customer by tomorrow max. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Apoorv 

 

   

 

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