Subject: Re: RE: Order Status Updation - 6233026887
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Nov 2020 05:38:56 +0000

Dear Vishwajeet,     Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding the status update, ​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.  @Vishwajeet, Please share your confirmation for the above request, so that we can proceed further accordingly.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,  Rup Singh Gurjar Technical Engineer | FarEye      Call: +91 70-6595-6595 ||www.getfareye.com||         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                    
                           
                            On
                            Sat, 14 Nov at 10:48 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greeting from FarEye!  We have received your concern regarding the order status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7db2c053dcd93d9c20c8e6aa7a120601c3007e4694ad02287568b62888e6544a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Garima Mathur, Technical Engineer
 
 FarEye- Enabling Digital Logistics 
   
  Call: +91 7065956595  

  

 

  

  

                           
                            On
                            Sat, 14 Nov at 10:44 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please initiate RTO. 

 

 27/10/2020        10:03 

 

  

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Apoorv Joshi <[email-masked]>  
Sent: Saturday, November 14, 2020 8:34 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Order Status Updation - 6233026887 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to the order number: 6233026887 

 
 
 AWB: CRDSAL0080255320 

 

   

 
 Order is RTO as per the tracking however, still showing In transit on hybris. Customer is chasing for their refund. 

 

   

 
 Please assist in updating the status to NDR so that customer can receive their refund. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 

From:
"Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 14, 2020 6:56:12 AM 
Subject: To get Order status Marked as NDR

 

  

 

 
 
 Hi Team, 

 

 
 
 Problem Statement:  To get Order status Marked as NDR 

 

 
 
 Order Date : 14/10/2020 

 

 
 
 Order ID: 6233026887 

 
 
 Return Tracking ID: CRDSAL0080255320 

 
 
 Assistance Required:  Refund not processed 

 

 
 
 Issue Description:  As per tracking the order status is " Returned to Origin" however still not  marked as NDR.  

 
 
 Kindly do the needful and refund the customer. 

 

 
 
 Regards, 

 
 
 Shafeeque 

 

  

 

 
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