Subject: RE: Refund Followup! // 6233786940 // 1672975
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 14 Nov 2020 05:17:52 +0000

Hi Apoorv,

Recreate RMA and use RMA 1000085229 to mention this in the old RMA number field.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 14, 2020 8:15 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Followup! // 6233786940 // 1672975

External email sender, please take precaution.
Hi Team,

Please assist in the below case. RMA: 1000085229 is showing cancelled but items are already collected under 46288761536 which is associated with the cancelled RMA. Raising this for assistance as we are not allowed to create a new RMA when the RMA is showing cancelled.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 7:59:29 AM
Subject: Refund Followup! // 6233786940 // 1672975

Hi Team,

Problem Statement: Late refund

Order Date: Oct 17, 2020
Order ID: 6233786940
RMA: 1000085229
Tracking ID: 46288761536

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item from both the orders but in the hybris the the return status is showing cancelled.

As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed.

Please check and advice as customer waiting for refund.

Thank you for your help

Regards,
Nitesh

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