Subject: RE: Status update // 9610826302 // 1637057
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, FarEye Support <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shatakshi Pandey <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 05:15:42 +0000

@FarEye Support<mailto:[email-masked]>

For your help please.

Still showing the same.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 14, 2020 8:32 AM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; FarEye Support <[email-masked]>; seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shatakshi Pandey <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Status update // 9610826302 // 1637057

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case. The order status is still reflecting as Shipped on Hybris.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]>
To: "Jessie Caparas" <[email-masked]>
Cc: "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Friday, November 13, 2020 8:02:31 AM
Subject: Re: RE: Status update // 9610826302 // 1637057

Dear Jessie,

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 173478 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063760065%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6XnLbTrPem21O407v9NdnuSc4ngzF7LYriGA963TmNE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063770063%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L%2FRnKvmfQwwOqUNYV%2F39jHbluC1fcq9Dwq3OXS3fJQg%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063770063%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qYbNRahZPw6f%2B8jLJHHZR5Kd7CJjt%2FKlmo9NP%2FYthaU%3D&reserved=0>
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On Thu, 12 Nov at 2:39 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie/Vishwajeet ,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063800042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hDmuNiOr79aAdwAgXxZzjDgs2bJRlUKY3KCPj7l9ACs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063800042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Njm0CgNhR7YTCpvEIHK7cLQ%2BfGgcwjgPBouSDG%2BLzKw%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063810031%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VtoEPqLLdzZnprCM6E1sxiFtjeWON6zxR9s1bvE2UIU%3D&reserved=0>

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On Tue, 10 Nov at 8:34 PM , FarEye Support <[email-masked]> wrote:
Dear Vishwajeet,

Please confirm if the changes need to be done.

@Jessie, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063830019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u8MmD1Agb3agYL5krmP0mCxGeZDFoSwJyMEjGce2rwA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063840013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3tAkzWUu48D2%2FXjA2Yu4BWCCvSLv%2ByDr5edpEQsSsw0%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063840013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Pq%2BDtWw38YEXAAjwlNEgqq1xJRAmMykxykKl3zsFY5k%3D&reserved=0>
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On Tue, 10 Nov at 6:54 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063859997%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g1cs32CC4yA8GLPtAAQnlqUBpIcqUVYZyrQiKww2cZc%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063870001%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ji8ClixctXthow%2BB2j8W7nRpHmWLVqbBsmvFkZMwrwM%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cf763ccec1113479ed9c908d888562ee6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409251063870001%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P%2FEk7WkVEZ0Oze5Y4mBhcCaxgKHw0LRKTF6ac3AI6NQ%3D&reserved=0>
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On Tue, 10 Nov at 6:48 PM , Jessie Caparas <[email-masked]> wrote:
Hi Team,

Please update as delivered.

25 Oct 20 05:24 PM

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, November 10, 2020 4:49 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Status update // 9610826302 // 1637057
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9610826302
Kindly assist us to update the order status to delivered.

Regards,
Fauzan

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 November, 2020 13:45:00
Subject: Status update // 9610826302 // 1637057

Hi Team,

Problem Statement:  Order status update

Order Date : Oct 29, 2020

Order ID: 9610826302
Tracking ID: 1000008478293

Order Status: IN_PROGRESS
Tracking status; Shipped

Assistance Required: Need to update the status

Issue Description:Customer has received the order. Kindly update the status as Delivered

Regards,

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173478:211857

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