Subject: RE: Refund followup! // 9606526923 // 1601510
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 14 Nov 2020 04:44:54 +0000

Hi Seeta,

Raising this to tech INC0905528

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 13, 2020 5:18 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund followup! // 9606526923 // 1601510

External email sender, please take precaution.
Hi Team,

Kindly assist in below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 October, 2020 13:29:30
Subject: Refund followup! // 9606526923 // 1601510

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Oct 6, 2020

Order ID: 9606526923
Return Tracking ID: 46039625030
Assistance Required: Need refund to customer
RMA: 1000050572

Issue Description: Customer raised a return request for 3 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket: 1611445 has been created, however refund hasn't been done yet.

Kindly look into the issue and refund the customer

Regards,
Nitesh

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