Subject: Re: Status update // 9610826302 // 1637057
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, FarEye Support <[email-masked]>, Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shatakshi Pandey <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 13 Nov 2020 21:31:36 -0700 (MST)

Hi Jessie, 

Please assist on the below case. The order status is still reflecting as Shipped on Hybris. 

Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, November 13, 2020 8:02:31 AM 
Subject: Re: RE: Status update // 9610826302 // 1637057 

Dear Jessie, 

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 173478 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 | https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Sanjeev Pandey, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Thu, 12 Nov at 2:39 PM , FarEye Support <[email-masked]> wrote: 
Dear Jessie/ Vishwajeet , 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 | https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Tamkin Raza , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

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On Tue, 10 Nov at 8:34 PM , FarEye Support <[email-masked]> wrote: 
Dear Vishwajeet, 

Please confirm if the changes need to be done. 

@Jessie, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 | https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Vikash Kumar, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

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On Tue, 10 Nov at 6:54 PM , FarEye Support <[email-masked]> wrote: 
Dear Jessie, 

Greetings from FarEye !!! 

We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 | https://fareye.freshdesk.com/public/tickets/a5959e9a98154ac94f5ef43a7b59bdb36ebbe840fce612fa3fd17df6619b1bb6 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Vikash Kumar, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Tue, 10 Nov at 6:48 PM , Jessie Caparas <[email-masked]> wrote: 
Hi Team, 
Please update as delivered. 
25 Oct 20 05:24 PM 
[ mailto:[email-masked] | @Vishwajeet Singh ] for your approval please. 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 
From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, November 10, 2020 4:49 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Status update // 9610826302 // 1637057 
Importance: High 
External email sender, please take precaution. 
Hi Team, 
With reference to order # 9610826302 
Kindly assist us to update the order status to delivered. 
Regards, 
Fauzan 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 1 November, 2020 13:45:00 
Subject: Status update // 9610826302 // 1637057 
Hi Team, 
Problem Statement: Order status update 
Order Date : Oct 29, 2020 
Order ID: 9610826302 
Tracking ID: 1000008478293 
Order Status: IN_PROGRESS 
Tracking status; Shipped 
Assistance Required: Need to update the status 
Issue Description:Customer has received the order. Kindly update the status as Delivered 
Regards, 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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