Subject: Non Voice SLA
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sat, 14 Nov 2020 04:30:23 +0000

Hi Team,

Why is our SLA for both chats and emails extremely high?

This is for both November 12 and 13.

Emails offered
Emails resolved
Email 1st Response Time
Email Resolution Time
Chats Offered
Chats Resolved
Chats1st response SLA
Chats Resolution Time
1060
1067
12h 44m
65h 39m
579
515
1m 59s
15m 36s
Emails offered
Emails resolved
Email 1st Response Time
Email Resolution Time
Chats Offered
Chats Resolved
Chats1st response SLA
Chats Resolution Time
737
1024
16h 45m
81h 32m
374
368
7m 56s
16m 52s

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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