Subject: area out of service case ID: 1640956
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Nov 2020 21:29:37 -0700 (MST)

Problem Statement: out of delivery service area 
Order Date : Oct 23, 2020 
Order ID: 6235368504 
Tracking ID: SD000264623 
Assistance Required: include the area serviceable 

Issue Description: as per shipping company's revert (shipa), the customer's area is out of service 
delivery address: Saudi Arabia (SA) 
04-1-3 
Nimra 
Al Baha 

kindly note that Aramex cover that area but whenever customer place the order , the order goes with shipa which do not cover the area 

please do needful. to include the area into our service for delivery 

Best regards 
Ammar asif