Subject: Re: Refund Followup! // 6233786940 // 1672975
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Nov 2020 21:14:31 -0700 (MST)

Hi Team, 

Please assist in the below case. RMA: 1000085229 is showing cancelled but items are already collected under 46288761536 which is associated with the cancelled RMA. Raising this for assistance as we are not allowed to create a new RMA when the RMA is showing cancelled. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, November 14, 2020 7:59:29 AM 
Subject: Refund Followup! // 6233786940 // 1672975 

Hi Team, 

Problem Statement: Late refund 

Order Date: Oct 17, 2020 
Order ID: 6233786940 
RMA: 1000085229 
Tracking ID: 46288761536 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item from both the orders but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh