Subject: Re: Late Collection // 8205899426 // 1562359
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Fri, 13 Nov 2020 21:10:37 -0700 (MST)

Hi Team, 

Please assist in arranging the collection on the below case. Customer can be reached on +96597244547 and the order was delivered under FP10031000463. Collection pending since Oct 3, 2020 and no response from LMG. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, October 29, 2020 10:15:04 AM 
Subject: Late Collection // 8205899426 // 1562359 

Hi Team, 

Problem Statement: Late Collection 

Order Date : Oct 2, 2020 

Order ID: 8205899426 
Tracking ID: RP10030001494 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 10/3/20 5:38 PM and till now the item has not collected from the customer. We have emailed the courier team multiple times, however no update received from them. 

Kindly arrange the collection on priority basis. 

Regards, 

Nitesh