Subject: Refund Followup! // 6233786940 // 1672975
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Nov 2020 19:29:29 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Oct 17, 2020 
Order ID: 6233786940 
RMA: 1000085229 
Tracking ID: 46288761536 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item from both the orders but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh