Subject: Re: Order not marked as NDR / 6219181773
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 13 Nov 2020 15:31:21 -0700 (MST)

Hi Imran, 

Kindly check the following order number: 6220359740, it is still not updated as NDR. 

Please assist in updating the status for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, November 12, 2020 2:01:13 PM 
Subject: RE: Order not marked as NDR / 6220359740 

Hi Apoorv, 

Updated as NDR and refund processed already. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, November 12, 2020 1:21 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Order not marked as NDR / 6219181773 

External email sender, please take precaution. 

Hi Team, 

Please assist in updating the status of below order to NDR. As per Fareye the order is NDR since Sep 6, 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order not marked as NDR / 6219181773 

Hi Team, 

The customer has placed his order on Aug 31, 2020 and the order has delivered back to the warehouse but status has not marked as NDR, customer is chasing us for his refund so we've escalated to the LMG.OMS and Karan.Dewan but did not received any response from thier side. 

So we request you please do the needfull. 

Order ID: 6220359740 

Tracking ID: FP09011000545 

Ticket number - 1522290 

We are looking forward to your reply. 

Regards 

Rehan 

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