Subject: Refund Not Processed//Order ID: 6230421001
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 13 Nov 2020 14:57:02 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 5, 2020 
Order ID: 6230421001 
Tracking ID: CRDSAL0076205420 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Oct 5, 2020 and was shipped to SAUDIPOST on 10/6/20, However as per SAUDIPOST website the order has been returned to origin on 12/10/2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Ebrahim Hage