Subject: Re: Refund not initiated: Case id - 1515508 Order ID: 6223883607
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 13 Nov 2020 14:46:33 -0700 (MST)

Hi Jessie, 

Customer is saying that the Courier partner did not provide them with any return slip. 

Please advise further. Thank youf or your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, November 9, 2020 2:22:06 PM 
Subject: RE: Refund not initiated: Case id - 1515508 Order ID: 6223883607 

Hi Shakeeb, 

Does customer have proof of the return? 

Return AWB is invalid. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, November 9, 2020 6:47 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund not initiated: Case id - 1515508 Order ID: 6223883607 

External email sender, please take precaution. 

Hi Team, 

Please assist regarding the following concern. 

Regards 
shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 8:14:33 AM 
Subject: Re: Refund not initiated: Case id - 1515508 Order ID: 6223883607 

Hi Team, 

Please note that we are not getting any response on the child ticket# 1581025 for the below concern. 

We request you to please check if we have received the below shipment as the customer has reported that he had already returned items (162057648 - - Animal Print Slingback Sandals with Wedge Heels) in quantity 2. 

Problem statement: Refund Not initiated yet 

Case id - 1515508 

Order Date: 9/13/2020 

Order ID: 6223883607 

Tracking ID: 46283467845 

Return request created: 9/28/2020 

RMA - 1000022161 

Assistance Required: Kindly check if we have received the item (162057648 - - Animal Print Slingback Sandals with Wedge Heels) at the warehouse and if yes then initiate the refund for the same. 

Regards, 

Manish 

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