Subject: Re: Refund not processed - 6225453156
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Nov 2020 14:37:44 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No response on the following child ticket: 1624931 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, November 11, 2020 5:04:07 PM 
Subject: Fwd: Refund not processed - 6225453156 

Dear Team, 

Problem Statement: Refund not processed 
Order Date : 19/09/2020 
Order ID: 6225453156 
Return Tracking ID: 46282250674 
RMA: 1000011842 
Assistance Required: Kindly process the refund. 

Issue Description: The customer is confirming that the item was collected from her on Oct 11 (PFA). We have raised a child ticket 1624931 for the confirmation of the same on Oct 27, but there is no response yet. 

Kindly assist with the refund. 

Regards, 
Nikhil.