Subject: Refund Not Processed//Order ID: 6232675711
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 13 Nov 2020 14:31:47 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 13, 2020 
Order ID: 6232675711 
Tracking ID: CRDSAL0079550120 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Oct 13, 2020 and was shipped to SAUDIPOST on Oct 13, 2020, However as per SAUDIPOST website the order has been returned to shipper on 18/10/2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Ebrahim Hageb