Subject: Re: KNET Refund Issue - 8202639517
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, escalations dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, anju john <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 13 Nov 2020 13:46:35 -0700 (MST)

Hi Team, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 10, 2020 6:14:16 PM 
Subject: RE: KNET Refund Issue - 8202639517 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please have a look into this. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, November 10, 2020 1:23 AM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: KNET Refund Issue - 8202639517 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 8202639517 

KNET Ticket ID: 03631025 

As per the KNET Ticket ID a refund for an amount of KWD 6.020 has been successfully processed to the customer however, customer has contacted us again today and is mentioning that the refund has not been transferred to their account. Please find attached the Bank Statement customer has shared and please advise if you can share with us a proof of refund or refund reference number which we can share with the customer. 

Please look into this and advise. Thank you for your help! 

Regards, 

Apoorv 
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