Subject: Re: Returned wrong item mistakenly /// 9603906779
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 13 Nov 2020 13:40:47 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Subject: Returned wrong item mistakenly /// 9603906779 

Hi Team, 

With reference to the order number: 9603906779 
AWB: 46038582100 

As per the tracking this has been delivered to the warehouse however, customer is claiming that they returned a different brand product mistakenly instead of the item that they had to return for this order. They are requesting us to return the item that sent to us mistakenly. 

We raised the same to WH under Child ticket: 1593239 ​but no resolution so far and the ticket has been closed already. 

We request you to please advise and assist in closing this case. 
​ 
Thank you for your help! 

Regards, 
Shivani