Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 17:29:20 +0000

Dear Jessie,      Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ashish Sharma, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Thu, 12 Nov at  4:37 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@[email-masked], 

 

 Please help to close this. 

 

 
 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, November 10, 2020 2:40 PM 
To: FarEye Support <[email-masked]>; [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked];
 [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 
Importance: High 

 

 
@[email-masked] for your help please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: FarEye Support <[email-masked]>
 
Sent: Tuesday, November 10, 2020 8:37 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

 

   

External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 
We would like to inform you that Saudi Post pushed the update status "Return to Origin" for
 this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please
 ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 9 Nov at 5:17 PM
, Vishwajeet Singh <[email-masked]> wrote:

 

 
 Pls change the status & confirm once done 

 

 

 

 

 

   

 

Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
 From: FarEye Support <[email-masked]>
 
Sent: Monday, November 9, 2020 2:16 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Returned to origin / update order status as not delivered - Case id - 1562042 Order Number: 6227309211 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Vishwajeet, 

 

 

 

 
 
 Please provide feedback over the previous mail. 

 

 

 

 

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ee95dc8b157204ae4db1702a1f5532f42892e2362fc5f8663d44acf381240bc3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 
 
 Thanks, 

 

 
 Namita Arora, Technical Engineer | FarEye 

 

 
 
Contact :- +91 7065956595

 

 

   

 

 

 

 

 

 

 

 

   

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 
 
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