Subject: refund approval case ID: 1665467
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 13 Nov 2020 02:25:01 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1665467 

Order Date : Nov 3, 2020 

Order ID: 6238588995 

Tracking ID : 623858899522999991 

Total Price : 89 KSA 

Issue Description : 
The order was placed on Nov 3, 2020 and he returned his 2 times to the store ,but as we can see that the RMA was generated for one item only now the customer is saying that he had returned 2 items and he got refund of only one item, 

he did not have any return receipt to share. 

items detail: 
161655144 - - ELLE Textured Moccasins with Slip-On Closure QTY 1 89 KSA SHOEMART 

Case history : The customer reached out to us on 8 Nov 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 11/25/18 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif