Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 09:09:22 +0000

Dear Jessie  ​   Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding status update, ​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.   @Vishwajeet, Please share your confirmation for the above request, so that we can proceed further accordingly.            You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Vikash Kumar,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 13 Nov at  2:17 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:

@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Thursday, November 12, 2020 6:51 PM 
To: Jessie Caparas <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]> 
Subject: Re: Order not delivered (RTO) 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Any update on the below case.  

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Vishwajeet Singh"
 <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Haedar Mohammad" <[email-masked]> 
Sent: Thursday, October 29, 2020 12:47:42 PM 
Subject: RE: Order not delivered (RTO)

 

  

 
 
 Hi Team, 

   

 Please initiate RTO. 

   

 15/10/2020        09:25 

   

   

  

   

 @Vishwajeet Singh for
 your approval please. 

   

 
 
Thank you and Kind Regards,

 
 
Jessie Caparas

 
 
Email: 
[email-masked]

 
 
T: +97145172087

 

 

 
 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Thursday, October 29, 2020 7:42 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Haedar Mohammad <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High

 

   

 
External email sender, please take precaution.

 

 
 
Hi Team.

 

 

 

 
 
Problem Statement: Order not delivered (RTO)

 

 
Order Date :  Sep 20, 2020

 

 
Order ID: 6225650397

 

 
Tracking ID:  CRDSAL0069474020

 

 
Assistance Required: Need Urgent Refund.

 

 
Issue Description: The order was placed on
Sep 20, 2020, and shipped with Saudi Post under tracking (CRDSAL0069474020). Now as per Saudi Post website the shipment
 has been returned to WH on 15 October, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

 

 
 
Thank you for your help.

 

 

 

 
 
Regards,

 

 
Fauzan

 

 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com