Subject: Re: RE: NDR/ 6228251394
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 06:02:54 +0000

Dear Jessie,   ​  Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,  Rup Singh Gurjar Technical Engineer | FarEye     Call: +91 70-6595-6595 ||www.getfareye.com||         7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                    
                           
                            On
                            Thu, 12 Nov at  6:08 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
  Thanks and Regards, 

Skand Singh Technical Engineer | FarEye

   
   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 12 Nov at 11:22 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Thanks for contacting FarEye!   We would like to inform you that we have received your concern regarding status update, we are working on it & we will update you very soon.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Sanjeev Pandey,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 12 Nov at 10:53 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Please initiate RTO. 

 

 12/10/2020        11:57 

 

  

 
@Vishwajeet Singh for your approval please. 

 

 Also loopin g 
@Shatakshi Pandey

 

 
 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>  
Sent: Wednesday, November 11, 2020 8:16 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: asjad hussain <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Fwd: NDR/ 6228251394 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly take an action on the bellow case and help us in closing this ASAP. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 28, 2020 9:38:28 PM 
Subject: NDR/ 6228251394

 

   

 

 Hi Team,  

 

 
 
 With reference to order # 6228251394 

 
 
 Order Date:   Sep 28, 2020 

 
 
 Tracking ID: CRDSAL0073698920

 

   

 The order has been returned to WH (RTO) on 2020-10-12  as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order
 as NDR and process the refund. 

 

 
 
 Thank you for your help. 

 
 
 Regards. 

 

  

 

 
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