Subject: Re: WWD Item Issue /// 7679778219
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 12 Nov 2020 21:45:24 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 10 November, 2020 14:21:04 
Subject: Re: WWD Item Issue /// 7679778219 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 7 November, 2020 07:46:48 
Subject: Re: WWD Item Issue /// 7679778219 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 31 October, 2020 15:52:16 
Subject: Re: WWD Item Issue /// 7679778219 

Hi Team, 

The customer reported that 2 technician visited his house and inform him that there is problem with the motor and it needs to be replaced. 

Also, they have asked customer to email us regarding the replacement with video. 

Kindly check and advice. 

Thank you for your help! 

Regard, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 23 October, 2020 18:04:35 
Subject: WWD Item Issue /// 7679778219 

Hi Team, 

Ticket- 1516176 
Child Ticket- 1525015 
​ 
Problem Statement: WWD Item Issue 

Concept: Babyshop 
Order Date: Apr 25, 2020 
Delivery Date: Apr 29, 2020 
Order ID: 7679778219 
Tracking ID: 45441560721 

Assistance Required: Need urgent repair 

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8 kg. 
​ 
We have already escalated this case to concerned team and they have arrange the technician but customer reported that his issue still not been resolved. 

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20 

Also, customer having only 2 orders so far of amount BHD 52.10 including this order. 

Please check and advice what we can do in this. 

Thank you for your help 

Regards, 
Shivani