Subject: Re: Refund not initiate / 8204984739
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 12 Nov 2020 20:53:59 -0700 (MST)

Hi Team, 

The case is pending with us since 16 days, but still no action has been taken. 

So we request you please do the needful and help us to close this case as soon as possible. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 28 October, 2020 18:52:17 
Subject: Refund not initiate / 8204984739 

Hi Team, 

The customer has placd his order on Sep 26, 2020 but order returned back to the warehouse and amount refunded in form of voucher. However, customer don't want his refund as a voucher, so crystal team disabled the voucher and created the Hybris ticket on Oct 14, 2020 but still amount has not initiate. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order number - 8204984739 
Hybris Ticket number - 03659007 

Ticket number - 1626196 

We are looking forward to your reply. 

Regards 
Rehan