Subject: Re: Refund Approval / 9603113617
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 12 Nov 2020 18:44:50 -0700 (MST)

Hi Team, 

The case is pending with us since 1 month, but still no action has been taken on this case. 

So we request you please do the needful and help us to close this case as soon as possible. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 8 November, 2020 00:31:34 
Subject: Re: Refund Approval / 9603113617 

Hi Team, 

Any update on this case. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 29 October, 2020 08:35:02 
Subject: Re: Refund Approval / 9603113617 

Hi Team, 

The case is pending with us since 22 days, so we request you please do the needful. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 16, 2020 10:06:39 PM 
Subject: Refund Approval / 9603113617 

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1561717 
Order Date: Sep 15, 2020 
Order ID: 9603113617 
Tracking ID: FP0915001020 
Total Price: AED130.05 

Issue Description: The order has been delivered as per the status but customer did not received. 

Case history: Customer has not received the order but status shows order delivered so we've escalated to the courier team and asked them for the Proof of delivery so they've provided us the picture of the gate as Proof Of Delivery so we've confirmed with the customer and he claim that order has not delivered and this is not his flat picture. 

Customer's history: We've checked with his email id so he placed 3 orders with us since 9/6/20 and all orders are more then 100 AED. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards 
Rehan