Subject: Refund Not initiated yet Case id - 1636445 Order Number: 9608973976
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 12 Nov 2020 18:06:10 -0700 (MST)

Hi Team, 

Kindly note that we are not getting any response on the child ticket - 1666218 which was created on 11/9/2020 

Please note that the items has been collected under the AWB - 34181542325867 and the customer has share the screenshot for the same. 

Problem statement: Refund Not initiated yet 

Case id - 1636445 
Order Number: 9608973976 
Order Created: 10/19/2020 
Tracking id - 46040485186 

Return request created: 10/21/2020 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 10/21/2020 still the refund for the same has not been initiated. 

Regards, 
Manish