Subject: Case id -1608813 Order Number: 7406912916 Order Number: 7406083813
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 12 Nov 2020 09:54:38 -0700 (MST)

Hi Team, 

Kindly find the attachment for the AWB shared for the AWBs for the below orders and informed that he has informed that he has returned the item however the customer is not sure under which tracking id he has returned the items for the blow orders. 

Please note that as we can check the below item has been collected under the AWB 45444123384 and the collection reference J128D50 However refund is pending. 

Please note that the customer has informed that he has returned the items for the order id - 7406083813 and shared the below tracking ids. We request you to please check the below tracking ids and process the refund for this order if we have received the items for RMA - 1000046851 

Problem statement: Refund Not initiated yet 

Case id -1608813 

Order Number: 7406912916 
Order Created: 10/7/2020 
Tracking id - HAWB 45444123384 Reference 161716191 
Collection reference: J128D50 
Return request created: 10/10/2020 

AWB1 - 45444153366 
AWB2 - 45444114483 
AWB3 - 45444165255 
Collection reference - J128D50 - 45444123384 

Problem statement: Refund Not initiated yet 

Order Number: 7406083813 
Order Created: 10/3/2020 
Tracking id - 45444116012 

Return request created: 10/6/2020 
RMA - 1000046851 

Regards, 
Manish