Subject: RE: New comment - [#1633572] Re: [CaseReference:CAI/1120/19334]
From: "Service Center - CAI Consumer" <[email-masked]>
To: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>
Date: Thu, 12 Nov 2020 13:10:40 +0200

Dear valued customer,

kindly note that we will collect it today under Reference K110293

Best Regards
Donia Yehia

From: [email-masked]
Sent: 11/11/2020 3:11:00 PM
To: [email-masked];[email-masked];[email-masked];[email-masked]
CC: [email-masked]
Subject: RE: RE: New comment - [#1633572] Re: [CaseReference:CAI/1120/19334]

Dear valued customer,

kindly note that your request has been submitted under Reference K110293

Best Regards
Donia Yehia

From: [email-masked]
Sent: 11/11/2020 2:01:00 PM
To: [email-masked];[email-masked];[email-masked];[email-masked]
CC: [email-masked]
Subject: RE: New comment - [#1633572] Re:

There is a new comment in the ticket submitted by Alaa Ibrahim to HelpMaxAE

Comment added by : Mohd Imran

Comment Content:

Hi

@Service Center - CAI Consumer,

This is the address available with us

آلاء ابراهيم محمد, 26 حارة المراحليه قسم الخليفه (القلعه), Egypt.

Can you please call customer and get more details to arrange pickup.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Service Center - CAI Consumer <[email-masked]>

Sent: Sunday, November 8, 2020 12:24 PM

To: [email-masked]

Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]

Subject: RE: Fwd: [#1633572] - Re: [CaseReference:CAI/1120/11091]

External email sender, please take precaution.

Dear Samer ,

Can you provide us details and clear address ?

Best Regards

Hadeer Ahmed

From:
[email-masked]

Sent: 11/7/2020 3:11:00 PM

To: [email-masked]

CC:
[email-masked];[email-masked];[email-masked]

Subject: RE: Fwd: [#1633572] - Re:

Hi Team,

Problem Statement:   Collection ASP

Order Date : 17 Oct 2019

Order ID: 2000263515

Collection Reference: K05D3EB

Customer address: 26 lane Alemrahalih section of the Caliph (castle).

Customer contact number: 01227267219

Assistance Required: Need Urgent Collection

Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis.

Regards,

Samer Salameh

في
الخميس, 5
نوفمبر
في 1:28 PM
, Service Center - CAI Consumer <[email-masked]>
كتب:

Dear CS team,

We will try to collect this order today under
Collection
Reference
K05D3EB          but please provide us more details for the address to avoid any cancellation .

Best Regards

Hadeer Ahmed

From:
[email-masked]

Sent: 11/5/2020 9:58:00 AM

To: [email-masked]

CC:
[email-masked];[email-masked];[email-masked]

Subject: RE: Fwd: [#1633572] - Re:

Dear Hadeer,

AWB: 43821607163

kindly assign a reference number to this from your end, we have created multiple awb for one request and the collection reference is not getting assigned automatically.

Customer is trying to return to return the items since 7 Oct and every time the collection is getting cancelled without any attempts and no reference number is getting assigned.

@hadeer: Please assist in getting this collected on priority.

Regards,

CS Team,

في
السبت, 31
أكتوبر
في 5:47 PM
, Service Center - CAI Consumer <[email-masked]>
كتب:

Dear Team,

Please provide us with the pickup REF.

Best Regards

Nora Mohamed

From:
[email-masked]

Sent: 10/31/2020 7:51:00 AM

To: [email-masked]

CC:
[email-masked];[email-masked]

Subject: RE: Fwd: [#1633572] - Re:

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Problem Statement:   Collection ASP

Order Date : 17 Oct 2019

Order ID: 2000263515

Tracking ID: 43821607163

Assistance Required: Need Urgent Collection

Issue Description: The return request was created by customer from 10 Oct and till now the item has not collected from the custom so kindly arrange the collection on priority basis.

Regards,

Samer Salameh

1633572:1125156

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