Subject: RE: Order not shipped - 9610388967
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 12 Nov 2020 11:08:24 +0000

Hi Apoorv,

Put this in cancellation sheet.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 12, 2020 7:47 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Order not shipped - 9610388967

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 8:02:58 AM
Subject: Order not shipped - 9610388967

Dear Team,

Problem Statement: Item not delivered

Order Date : Oct 27, 2020
Order ID: 9610388967
Tracking ID:  Not available

Assistance Required: Item needs to be delivered

Issue Description: Customer has place his order on Oct 27, 2020 but he has not received order yet .

The child ticket 1642252 was created on Nov 02, but the child ticket is closed stating the the item is not received form the concept.

Kindly look into the matter and do the needful.

Regards,
Nikhil.

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