Subject: RE: Late refund (Cancelled RMA) 2000333903
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 12 Nov 2020 10:41:14 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead with goodwill and mention RMA # 1000106341 in the old RMA field.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 12, 2020 2:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Late refund (Cancelled RMA) 2000333903

External email sender, please take precaution.
Hi Jessie,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 11:30:17 AM
Subject: Re: Late refund (Cancelled RMA) 2000333903

Hi Team,

Please check and advise regarding the below case.

Regards
Shakeeb

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 11:18:59 AM
Subject: Late refund (Cancelled RMA)

Hi Teem,

Ticket- 1653293

Problem Statement: Cancelled RMA

Order Date: Oct 24, 2020
Order ID: 2000333903
RMA: 1000106341
Tracking ID: 43821273300

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled.
​
As per the tracking, we can see that the item has been returned to our warehouse on Nov 4, 2020. However, the refund still not processed.

Please check and advice as customer waiting for refund.

Thank you for your help

Regards,
Ishan

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