Subject: Re: Late refund (Cancelled RMA) 2000333903
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 12 Nov 2020 03:31:25 -0700 (MST)

Hi Jessie, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, November 6, 2020 11:30:17 AM 
Subject: Re: Late refund (Cancelled RMA) 2000333903 

Hi Team, 

Please check and advise regarding the below case. 

Regards 
Shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, November 6, 2020 11:18:59 AM 
Subject: Late refund (Cancelled RMA) 

Hi Teem, 

Ticket- 1653293 

Problem Statement: Cancelled RMA 

Order Date: Oct 24, 2020 
Order ID: 2000333903 
RMA: 1000106341 
Tracking ID: 43821273300 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking, we can see that the item has been returned to our warehouse on Nov 4, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Ishan