Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 10:12:27 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div style="overflow-wrap: break-word; font-family: sans-serif" id="yMail_cursorElementTracker_1605175753760">
<span id="yiv9611903139yMail_cursorElementTracker_1601145201626" style="overflow-wrap: break-word">Thank u for the below reply.. Its weird that you cannot find any record </span>for KWD 2.000.. In the email before u said u found it and that it would be credited in a few days which I never received.. Below is the screen shot of my bank statement and I am not lying..screen shot showing both amounts on 7th Sep.. One for. 280 and other for 2.000</div>
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<img class="yiv9611903139inline-image-global yiv9611903139inlined-image-cid-77dd6838-ed67-4645-9c33-15195f553359" id="yiv9611903139ymail_attachmentId6925" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NTYzMDIzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s0yuXCHkfJikCPVj9QjlcPUzRW3FDLyt_6DbplzC-40" style="overflow-wrap: break-word; width: 312px; max-width: 800px"><br style="overflow-wrap: break-word">
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<span style="font-family: sans-serif">Transaction 2 was for 2.000 kd.. Ref no given the bank for this amt is 025111029968.</span><div style="overflow-wrap: break-word; font-family: sans-serif"><font style="overflow-wrap: break-word"><br style="overflow-wrap: break-word"></font></div>
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<div style="overflow-wrap: break-word; font-family: sans-serif"><font id="yiv9611903139yMail_cursorElementTracker_1601145309038" style="overflow-wrap: break-word">Kindly advice.. </font></div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Thu, Nov 12, 2020 at 12:42 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8642016572"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Cynthia,<br><br>Thank you for reaching out to us and apologies for the delay.</div>
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<div dir="ltr">​We are really sorry to hear that you have still not recieved the refund, and we would like to inform you that we have already checked with Merchant track ID 1599505006000976 that you have provided us, but we did not find any orders. Can you please share with us the transaction ID so we can recheck and further assist you.</div>
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<div dir="ltr">We appreciate your patience and understanding with us.<br>​<br>Please get back to us for any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1466893