Subject: RE: Refund Approval - 6228662850
From: Ritesh Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 12 Nov 2020 09:54:18 +0000

Approved

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Mohd Imran <[email-masked]>
Sent: Thursday, November 12, 2020 12:41 PM
To: Ritesh Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund Approval - 6228662850

Hi Ritesh,

Kindly provide approval for refund of SAR 140 for the below missing item.

161763854 - - Kappa Printed Track Suit

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 2:53 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 6228662850

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 5:44:43 AM
Subject: Refund Approval - 6228662850

Hi Team,

Problem Statement: Refund Approval/Assistance

With reference to the order number: 6228662850
Item ID: 161763854 - - Kappa Printed Track Suit
AWB: S002426078679
Order Date: Sep 29, 2020
Total Order Value: SAR 408.80

Issue Description: Customer placed the order on Sep 29, 2020 and it was delivered on Oct 3, 2020. Customer reported the above mentioned item missing and since the item value was more than SAR 100 we escalated this case to WH via Child ticket 1553834 to confirm whether the item was sent or not. No response on the same since over a month.

Customer is insisting that the refund to be done on priority. Refund value of the missing item is SAR 112.

Case History: Customer contacted us regarding the missing item on Oct 4, 2020 and a Child ticket was raised for the same on Oct 5, 2020 to confirm whether the item was shipped or not. No action taken on the child ticket since over a month and customer insisting that the refund for the missing item to be processed on priority.

Customer History: Customer has been shopping with us since Feb, 2020 and have 20 completed orders with us.

Assistance Required: Please assist in processing refund of missing item and closing the case.

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com