Subject: App Store Review
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, seeta.seeta <[email-masked]>
Date: Thu, 12 Nov 2020 08:49:02 +0000

Hi team,

Moving forward, please stop adding customer to any basic troubleshooting for app tech issue.

Instead ask customer to share more details related to tech issue he's facing to out support mail.

For ex

"Hi, please share the details of your issue by writing to us at [email-masked] so that we can investigate it & assist you in the best possible way, along with app version, IOS and device model"

And for Ecom operation related

"Hi, Sorry to hear that! We request that you please help us with your order/shipment number at [email-masked]. We will get back to you at the earliest"

Please shared share screenshot with all app tech issues reviews on daily basis.

Mahmoud

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