Subject: RE: Refund followup! // 6222982494 // 1472126
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 12 Nov 2020 08:46:08 +0000

Hi Apoorv,

Raise JIRA with below screenshot to process refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 12, 2020 3:00 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund followup! // 6222982494 // 1472126

External email sender, please take precaution.
Hi team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Refund followup! // 6222982494 // 1472126

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 10, 2020

Order ID: 6222982494
Return Tracking ID: 46178494891;I142583
Assistance Required: Need refund to customer
RMA: 24166249

Issue Description: Customer raised a return request for 1 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket: 1598801 has been created, however no update received from the team yet.

Kindly look into the issue and refund the customer

Regards,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com