Subject: Re: Bank Transfer // 6227391580 // 1605170
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Nov 2020 23:38:41 -0700 (MST)

Hi Malik, 

Can you please update us if the refund has been done as customer is chasing us. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "M Ataullah" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, November 8, 2020 11:57:12 AM 
Subject: RE: Bank Transfer // 6227391580 // 1605170 

Hi Fauzan , 

Noted. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, November 7, 2020 3:26 PM 
To: Malik Ismail <[email-masked]> 
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Bank Transfer // 6227391580 // 1605170 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to order # 6227391580 

RMA : 1000031412 

Amount : SAR 204 

Kindly assist us to process the manual refund of the order. the my My Credit has been removed from customer account and account details has been updated. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 28, 2020 2:43:39 AM 
Subject: Bank Transfer // 6227391580 // 1605170 

Hi Malik, 

With reference to order # 6227391580 

RMA : 1000031412 

Amount : SAR 204 

Kindly assist us to process the manual refund of the order. the my manual has been delivered and account details updated. 

Regards, 

Fauzan 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 23, 2020 9:44:40 AM 
Subject: Bank Transfer // 6227391580 // 1605170 

Problem Statement: Bank Transfer 

Order Date: Sep 25, 2020 

Order ID: 6227391580 

RMA : 1000031412 

Value of the return items; 204 SAR 

Ticket no; 1605170 

Jira link; [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-123160&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C74741ddc1c1041be220808d8830fdfd3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403451500823461%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ayukEtxOGbt6EYyLl2uQcT71DqIRqa%2F3ZEDWXwmikfs%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-123160 ] 

Assistance Required: Need to transfer the money to the bank account. 

Issue Description: The customer place the order Through mastercard and his refund was processed in My Credit and he was chasing his refund in his bank account, now the amount has been removed from the My Credit Account, so kindly do manual refund for this customer. 

Regards, 

CS Team Syed Ataullah 

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