Subject: RE: Product Quality Issue/ Store Complaint - 1565527
From: Hamza Hafeez <[email-masked]>
To: Saniya Siraj <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 12 Nov 2020 05:56:28 +0000

Hi Saniya,

Please find below a complaint raised by a customer regarding a purchase made at the City Centre Me'aisem store.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Akshay Berry <[email-masked]>
Sent: Thursday, November 12, 2020 9:10 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hamza Hafeez <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Product Quality Issue/ Store Complaint - 1565527

Looping @Hamza Hafeez<mailto:[email-masked]> Can you please advise here who would be the right person for this store complaint.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 11:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product Quality Issue/ Store Complaint - 1565527

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Email to isha.gupta is getting bounced. Concept is Shoemart, store related complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "isha gupta" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 12:11:28 AM
Subject: Re: Product Quality Issue/ Store Complaint - 1565527

Hi Team,

Apologies for previous email. Please ignore it as the attached files were not sent.

Please assist in closing the below Product Quality issue for a Store purchase. Customer no longer has the invoice.

Customer can be reached on 0501445400
Territory- UAE

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "isha gupta" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 11:42:55 PM
Subject: Product Quality Issue/ Store Complaint - 1565527

Hi Team,

Please assist in closing the below Product Quality issue for a Store purchase. Customer no longer has the invoice.

Customer can be reached on 0501445400

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 11:38:26 PM
Subject: Re: Quality Issue( 1565527)

Hi Team,

Any update on this?

Customer has complained that he has bought the Shoes from the Shoemart Store City Centre Me'aisem. Customer bought this item 1.5 year ago and did not wear the shoes after March 2020. As per the customer he has kept the shoes well stored for future use.

Shoes got the fungus and mold on it over the time and customer has shared the picture of the items and price of the shoes piad by customer is AED 239.00.

Customer contact number: 0501445400.

Kindly look into this and do the needful.

Regards,
Abhishek Borgaonkar

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