Subject: Late refund (Cancelled RMA) /// 6226084812 // 6226031539
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 11 Nov 2020 22:51:45 -0700 (MST)

Hi Team, 

Ticket- 1669922 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: 21-Sep-2020 
Order ID: 6226084812 
RMA: 1000016746 
Tracking ID: 46282690230 
​ 

Order Date: 21-Sep-2020 
Order ID: ​6226031539 
RMA: ​1000013820 
Tracking ID: ​46282189741 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Oct 20, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Shivani