Subject: RE: Refund followup! // 9605067754 // 1564676
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 12 Nov 2020 05:27:24 +0000

@Seeta Seeta<mailto:[email-masked]>

These are the only items received and scanned by the WH.

Please confirm what is the total amount of the items that were returned apart from the one scanned by the WH.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 12, 2020 12:50 AM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund followup! // 9605067754 // 1564676

External email sender, please take precaution.
Hi Team,

We request you to look into the following issue and advise.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 November, 2020 11:21:14
Subject: Re: Refund followup! // 9605067754 // 1564676

Hi Team,

We request you to look into the following issue and advise.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 9:02:09 AM
Subject: Refund followup! // 9605067754 // 1564676

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 27, 2020

Order ID: 9605067754
Return Tracking ID: 46039149785
Assistance Required: Need refund to customer
RMA: 03534076

Issue Description: Customer raised a return request for 10  item and handed over to the courier team under mentioned tracking Id (46039149785)which was raised under order: 9605395225. Tracking status shows that items returned to Warehouse, however customer didn't received the refund.

Child ticket: 1601967 has been created

Kindly check whether the items have been returned and refund the customer

Thanks,
Nitesh

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