Subject: Re: Order not shipped - 9610388967
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 11 Nov 2020 20:47:21 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, November 12, 2020 8:02:58 AM 
Subject: Order not shipped - 9610388967 

Dear Team, 

Problem Statement: Item not delivered 

Order Date : Oct 27, 2020 
Order ID: 9610388967 
Tracking ID: Not available 

Assistance Required: Item needs to be delivered 
Issue Description: Customer has place his order on Oct 27, 2020 but he has not received order yet . 

The child ticket 1642252 was created on Nov 02, but the child ticket is closed stating the the item is not received form the concept. 

Kindly look into the matter and do the needful. 

Regards, 
Nikhil.